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Terms of Sale
All sales from the Site are governed by FOX ON THE HILL CRAFTS TERMS OF SALE. By ordering products through our Site, you agree to be bound by and accept the Terms of Sale. The Terms of Sale are subject to change without prior notice at any time at Fox On The Hill Crafts sole discretion, so you should review these each time you make a purchase.
The information contained on this site is general in nature and Fox On The Hill Crafts does not take any responsibility for any errors that may appear.
Payments are accepted via PayPal, the world's leading and most trusted online payments service. You can use all major debit and credit cards via PayPal and do not need to register with PayPal to do so. (to pay 'as a guest' you need to use a desktop or laptop as PayPal is wise that the majority of us use our phones to buy online and they have stopped this option with phones in order to get you to register).
Shopping is 100% secure. I take this very seriously, and I know how some people are reluctant to give their details online. We'd like to reassure you that the payment server is completely secure and at no point are your card details seen by me, nor are they kept on file. I use a secure server hosted by PayPal to process your payment, and is 100% secure. Full payment is required before any orders can be processed.
Delivery, Refunds and Cancellations
For more information please refer to our delivery page here. By placing any order or making any purchase with us you are agreeing to the information outlined on this page as well as any of the information on the help page here.
Copyright and Limited License
Unless otherwise indicated, the Site and all content and other materials therein, including, without limitation, the Fox On The Hill Crafts logo and all designs, text, graphics, pictures, information, data, and other files and the selection and arrangement thereof (collectively, "Site Materials") are the proprietary property of Fox On The Hill Crafts and are protected by UK and international copyright laws.
If you have any questions regarding our Terms and Conditions then please contact us
What we collect from you
We may collect the following information:
• contact information including email address and telephone number
• demographic information such as your address
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• In order for us to take orders from you on our shop page
• Internal record keeping.
• We may use the information to improve our products and services.
• From time to time, we may also use your information to contact you for market research purposes. We may use the information to customise our business
We DO NOT ever pass your personal details on to any third parties. The information you provide is purely for Fox On The Hill Crafts to process your orders and deliveries in the most accurate way possible and to ensure you receive the best possible service.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest (Facebook, Twitter and Instrgram to name a few). However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We know most people hate to read them but as a sensible and honest business owner I do have to include them! I have tried to make them as coherent and simple as possible without too much emphasis on jargon.