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Frequently asked questions

If you would like to contact me to ask a question then I am more than happy to help. You can do so through my contact page here. However, I have compiled a list of my most frequently asked questions below and it's possible you'll find the answer here to save you waiting for a reply.


I pride myself on the personable service I offer my customers. Do not hesitate to get in touch with me via e-mail, Facebook, Twitter or Instagram if you have any questions.

Help / FAQ's

Below are the most common questions I get asked.


If you do not see the answer to your question then please do not hesitate to get in touch with me and I will assist.

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Is shopping with you secure?

Yes, shopping with me is 100% secure. I take this very seriously and I know how some people are reluctant to give their details online. I'd like to reassure you that PayPal's server is completely secure and at no point are your card details seen or kept on file by me.


I use PayPal for all transactions. For full details of their security policy please visit their page here.


How much will delivery be?

I offer free UK mainland delivery for all items that are selected at checkout as 2nd class delivery. If you require 1st class there is an additional fee of £3.99. For recorded delivery items or those outside the UK then you will need to email me with your order for a quote.


How long does delivery take?

Please refer to my deliver page here for more information.


What about refunds and exchanges?

Please refer to my delivery page here for more information.


What if I have a question before ordering?

No problem. Please do not hesitate to contact me if you have any questions before placing an order. If you find it easier you can order via contacting me with your requirement and when you are happy we can send you a link to the Fox On The Hill Crafts PayPal account to make a payment.


Where can I find your T&C's and Privacy Policy information?

This information can be accessed by my Terms and Condition page here. I have tried not to make them an exhaustive read but I do need to have them in place.


I can't find the answer to my question here?

Please do not hesitate to get in touch with me. I am here to help as much as I can. Drop me a message on the contact form here and I will get back to you as quickly as I can.

How can I pay for my order?

All payments are made via PayPal, the world's leading online payment service. PayPal allows you to pay with all major debit and credit cards. If you are requiring a bespoke item that needs personalisation then please make sure on the PayPal payments page you leave a "note to seller" with your details. Once your payment has been accepted you will be taken back to my website.


You can also pay via our Ebay page here as well as read some of my positive feedback. Again, all payments via Ebay are made through PayPal.


I've made a mistake with my order?

Unfortunately due to the nature of many of my items being bespoke i.e. tailored to your individual requirements, I cannot cancel any orders once they have been paid for. As I pride myself on rapid dispatch times I start work on all orders as soon as they are received, meaning that it is too late for any cancellation. I do of course replace or refund any faulty or damaged goods as required by law.


Do you have a Facebook page?

Yes I do. You are welcome to order and pay for items via my Facebook page. I also love to receive feedback on your products so you are more than welcome to leave a message on my wall. Visit and please like my page if you so wish. It would be really appreciated if you did.


We are also on




Again, please feel free to follow us on both.


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