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Fox On The Hill Crafts offer FREE delivery on all products to UK mainland addresses Get in touch with Fox On The Hill Crafts - E-mail: info@foxonthehillcrafts.co.uk
Fox On The Hill Crafts - essential craft designs for all occasions. Foxonthehillcrafts.co.uk

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Delivery / Returns / Cancellations / Refunds

All orders to mainland United Kingdom are delivered completely free of charge, no matter how big or small your order is. Delivery to countries outside of the UK is dependent on the item.

 

If you are outside of the UK and want to order any of our products then please enquire before ordering by emailing me directly. Orders cannot be processed until postage costs have been agreed. I do not make money on any postage costs.

 

Delivery times

For football prints already available on the website: 3 working days. You order on a Monday it will be posted on a Thursday and so on. For 'choose your own team' and 'song lyrics' this will be 5 working days. I try to dispatch items quicker than this period on most occasions but please refer to the above as the general rule. All signs are dispatched the next working day.

 

All orders are sent via free second class delivery by Royal Mail or courier. For an additional cost you can select the option for first-class delivery at checkout.

 

If you would like your order sent via recorded delivery please contact me before placing your order as this can be arranged at an additional cost. For overseas customers please allow 5-10 working days unless otherwise specified.

 

Cancellations

Unfortunately due to the nature of many of my items being bespoke i.e. tailored to your individual requirements, I cannot cancel any orders once they have been paid for. As I pride myself on rapid dispatch times I start work on all orders as soon as they are received, meaning that it is too late for any cancellation. I do of course replace or refund any faulty or damaged goods as required by law.

 

Refunds and returns

Unfortunately, as the majority of our items are bespoke, I am unable to refund or exchange. Unless your item is damaged in which case I will offer a replacement item or, if unavailable, an alternative or a full refund.

 

With certain damaged items I would require you to post them back as I would like to investigate where and how the breakage occurred. In most cases providing a clear photographs of the item will be sufficient. All postage costs for returned items will be reimbursed to your PayPal account by me.

 

I do make sure all items are packaged extremely well and I do my utmost to make sure you receive the item you have ordered in the same condition in which I have dispatched it.

Fox On The Hill Crafts offer FREE UK DELIVERY on all products.

FREE

Delivery information

I try to make sure that all items are processed as quickly as possible, offering free deliveries to all UK addresses.

 

More detailed information can be found below.

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* UK MAINLAND 2ND CLASS

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UK DELIVERY

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To qualify for free delivery select this option at the checkout. Please be aware that free delivery is via 2nd class delivery. I would love to be able to afford to send everything 1st class but I am not in that situation just yet. However, if you keep buying and this becomes a great success then it will be first on my list to change!

 

I use Royal Mail for all deliveries. There guidelines for postal delivery times are:

 

1st Class (1 working day) (£3.99 option at checkout)

2nd Class (2-3 working days) (free delivery option)

Free delivery