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Fox On The Hill Crafts offer FREE delivery on all products to UK mainland addresses
Fox On The Hill Crafts - essential craft designs for all occasions. Foxonthehillcrafts.co.uk

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Fox On The Hill Crafts- essential craft design for all occasions. Visit our website, facebook, twitter or instagram pages. sun1 Get in touch with Fox On The Hill Crafts - E-mail: info@foxonthehillcrafts.co.uk Fox On The Hill Crafts - Home Page Image FoxOnTheHillCrafts-Delivery Rip Top

Delivery / Processing / Cancellations / Refunds

All orders to mainland United Kingdom are delivered completely free of charge via Royal Mail 2nd class delivery. If you want your item delivered 1st Class then this is available at checkout for an additional charge of £3.99.

 

I do not deliver outside of the UK. However, I can offer to e-mail you the print only and you can be responsible for printing and finding a suitable frame. The cost of an A4 print is £11.99 and A2 is £14.99. This also applies to customers within the UK who might prefer this option. Please contact me via the form on the website or inbox me on the Facebook Page for this option.

 

Processing time of your order

For football prints already available on the website: 5 working days from for your order to dispatch. For 'choose your own team' / 'song lyrics' and other "bespoke items not listed on the website" this will be 7 working days.

 

I do, however, try to dispatch items as quickly as possible but please refer to the above as the general rule. All signs are dispatched within 2 working days. Delivery time thereafter is in the hands of Royal Mail. (see right-hand side). I will always e-mail you to confirm your item has been sent dispatched.

 

Cancellations

Unfortunately due to the nature of my items being bespoke i.e. tailored to your individual requirements and personalised, I cannot cancel any orders once they have been paid for. As I pride myself on rapid dispatch times I start work on all orders as soon as they are received, meaning that it is too late for any cancellation.

 

Refunds

I make sure all items are packaged with extreme effort and care so that you receive your order in the same condition in which I have dispatched it.

 

Unfortunately, as the majority of items are bespoke I am unable to refund or exchange. Unless your item is damaged in which case I will offer a replacement item or, if unavailable, an alternative or a full refund. I have so few breakages but I understand it can sometimes happen regardless how well I package them. If the frame only is damaged and not the print then I would usually offer the customer either a replacement frame or a £5 refund for them to purchase a frame if easier.

 

With damaged items I would require you to send an image as I would like to investigate where and how the breakage occurred and for also for my own records.

Fox On The Hill Crafts offer FREE UK DELIVERY on all products.

FREE

General information

I try to make sure that all items are processed as quickly as possible, offering free delivery to all UK addresses. To speed up delivery you can select the 1st class option (£3.99) at check-out.

More detailed information can be found below.

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* UK MAINLAND 2ND CLASS

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UK DELIVERY

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To qualify for free delivery please select this option at checkout. Please be aware that free delivery is via Royal Mail 2nd class delivery. I would love to be able to afford to send everything 1st class but I am not in that situation to do so.. However, if you keep spreading the word and buying and this becomes a great success then it will be first on my list to change.

 

I use Royal Mail for all deliveries. There guidelines for postal delivery times are:

 

1st Class

(1 working day) (£3.99 option at checkout)

 

2nd Class

(2-3 working days) (free delivery option)

Free delivery